Shipping Policy for 2Face!

Effective Date: 4/16/2026

Thank you for shopping at 2Face! This shipping policy outlines important information regarding the shipping and delivery of your orders.

Note: All premade orders that exceed the stated processing time, will be automatically shifted to Preorder status.

Note: Any 30 day outstanding orders are eligible for store credit as compensation upon request until otherwise fulfilled.

Please read this policy carefully before placing an order. Any order placed means you’ve agreed to our terms and conditions, which include this shipping policy.

1. A: Order Processing & Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase. Please review this confirmation for accuracy and notify us immediately of any errors.B: Order Verification: In some cases, we may need to verify certain information before processing your order. This may include verifying your payment details, shipping address, or other relevant information. We appreciate your cooperation during this process.

2. A: Shipping Methods and Timeframes: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. B: Domestic Shipping: We offer shipping within the United States. The estimated delivery time for domestic orders is typically 7-10 business days from the date of shipment.C: International Shipping: We also offer international shipping to various countries. The estimated delivery time for international orders varies depending on the destination and customs procedures. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient.

3. A: Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery. b. Tracking Updates: Please note that tracking information may take some time to update, and there may be occasional delays in tracking updates. If you have any concerns about your shipment's progress, please contact our customer support team for assistance.

4. A: Delivery Address: It is your responsibility to provide an accurate and complete shipping address at the time of purchase. We are not liable for any delays or non-delivery resulting from an incorrect or incomplete address provided by you.B: Delivery Attempts: The shipping carrier will make multiple attempts to deliver your package to the provided address. If no one is available to receive the package, a delivery notification may be left, and you may need to arrange for re-delivery or pick up from a designated location based on the carrier's policies.C: Failed Delivery: In the event that a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange for reshipment. Additional shipping charges may apply in such cases.

5. A: Shipping Fees: Shipping fees are calculated based on the destination, weight, and size of your order. The applicable shipping charges will be displayed during the checkout process.B: Free Shipping: We may offer free shipping promotions from time to time. Please refer to the specific terms and conditions of each promotion for eligibility and any restrictions.

6. Holiday and peak season shipping during holiday periods or peak seasons, shipping carriers may experience increased volumes, which may result in longer delivery times. We recommend placing your orders well in advance to ensure timely delivery during such periods.

7. A: Limitations and Disclaimers: We shall not be liable for any delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, acts of terrorism, or strikes.B: Third-Party Carriers: Our shipping services rely on the performance of third-party carriers. While we strive to partner with reliable carriers, we are not responsible for their actions, delays, or errors.

Premade

Please allow 1-3 days processing, and 4-7 days shipping time.

Preorder

Please allow 2-4 weeks production time (depending on the item) and 4-7 days shipping time.

Order tracking and support for any questions or concerns regarding your order's shipping status or delivery, please contact our customer support team at orders@2faceonline.net

We will be happy to assist you and provide the necessary support.